In Patient Care

In-patient Unit

Patient/Relative Quotes:-

“It’s about living”

“Amazing place – lovely personal touches. Caring and relaxed atmosphere – really helped at a difficult time with the help, understanding and expertise”

St. Luke’s Hospice In -patient Unit offers Specialist Palliative care in a purpose built unit, providing eight beds in single rooms, most of which are overlooking landscaped gardens.

The In-patient Unit provides specialist care and support for people with life limiting/life threatening diseases. This support is extended to families, friends and carers. This includes support and advice from other health and social care professional.

Patients are fully involved in decisions about their treatment and care, enabling them to retain dignity and control. This care extends to carers, families and friends. All staff and volunteers aim to foster a friendly, homely environment where there is a balance between specialist clinical expertise and comfort, allowing individual choice wherever possible.

We hope our patients, together with their family and friends, feel welcome and supported, and their stay with us on the In-patient Unit is enjoyable and beneficial.

Services Offered:

  • Specialist pain and symptom management
  • Specialist palliative care assessment
  • End of life care/final care
  • Specialist multi-disciplinary rehabilitation
  • Planned respite care

The team consists of:

  • Doctors – led by palliative care consultant, including trainee GP’s
  • Specialist nurses
  • Complementary therapy co-ordinator
  • Social worker
  • Counsellors, for adults, children and young people
  • Pharmacist
  • Physiotherapist
  • Creative therapists – Making Sense


The In-Patient Unit is purpose built with a large central lounge area. The bedrooms are all situated off this area giving a feeling of spaciousness and inclusion. The individual rooms ensure privacy and space for yourself and your family when needed. All bedrooms have multi-channel televisions and washing facilities. The bathrooms and toilet facilities are near by. All rooms have electronically adjustable beds with a selection of mattress types to aid comfort. Duvets are used however sheets and blankets can be provided if you prefer. All rooms have an electronically controlled recliner chair.

Nurse Call System – each room is linked to a central nurse call system

Use of personal mobile phones are permitted.

  • Jacuzzi bathroom
  • General bathroom
  • Individual bedrooms
  • Lounge Area
  • Family Room
  • Garden
  • Tea Bar (for patients, family and friends)


Patients can refer themselves or ask a Health or Social Care professional such as a family doctor, district nurse or hospital doctor to refer them. The Hospice uses the single referral form.


Admissions are arranged by the In-patient Unit Nurse Manager in conjunction with the multi-disciplinary team. The In-patient Unit provides admissions for 7-10 days duration and unfortunately, cannot offer long term care.

Shortly after your arrival at St. Luke’s our Doctor and Admission Nurse will discuss your individual care in a relaxed and unhurried manner.

Admissions are primarily for the following reasons :-

1.Pain and Symptom Management
2.Specialist palliative care assessment
3.End of life care
4.Planned respite care

Discharges are carefully planned to enable you to return home successfully.

What to bring with you:

All current medications and dressings, Toiletries, Night clothes and slippers, Day clothes, shoes and coat (if required)

We would like you to feel free to bring in personal items such as photographs, pictures etc. which will help you feel at home.

If you have any tablets, medicines or dressings prescribed by your own doctor it is important that you bring them with you (with original packaging) and hand them into our nursing staff.

At St. Luke’s we have a Day Hospice, which is held Monday to Friday between 10am and 3.30pm. Patients staying in our In-patient Unit are welcome to join in Day Hospice activities and use the facilities if they wish.

Visiting the Hospice

Visitors are always welcome and asked to please report to our receptionist on each visit. This is necessary both to protect patients’ privacy and comply with Health and Safety regulations. For safety reasons, between the hours of 9pm and 7.30am the Hospice is closed to ‘external’ visitors. If you need to visit during these times, please use the intercom located on the right hand side of the main entrance.

We welcome visits from children, but in the interest of all our patients, we ask that visiting children are supervised by a responsible adult at all times and that they respect the privacy of our patients. When children are playing outside, responsibility for their safety rests with their parenting carer.

Every effort is made to accommodate individual family requirements on a 24 hour basis, but we would ask you to be mindful of the needs of patients, staff and other Hospice users and to understand that there will be occasions when restrictions will need to be imposed . When this occurs we will endeavour to remain as flexible as possible, and maintain a supportive and caring role towards your needs.


Each morning our catering staff will visit to discuss the menu of the day. There is always a range of menu options and every effort will be made to accommodate individual tastes. There is no reason why your family should not bring in particular items of food or drink for you should you wish. Just ask them to check with the nursing staff first. As our kitchen is small we can only provide one meal a day for a family or friend who may be visiting you, however tea, coffee and biscuits are available to all visitors.


In most cases pets are welcome to visit their owner but we would ask you to make prior arrangements with the nurse in charge.


All rooms have a wardrobe and bedside cabinet in which to keep your personal belongings. You will need only a small amount of money for incidentals. If you have any valuables please hand them to the nurse in charge. They will be listed, stored in the safe and you will be given a receipt.


A pay-phone facility is available for patients and visitors to use. There are no restrictions on the use of personal mobile phones either by patients or visitors provided their use does not disturb other patients

Clothing and laundry

We would appreciate it if you could make your own arrangements for the laundering of personal clothing. However, if you have no-one to do this, the Hospice staff will be pleased to assist. Please be aware, we cannot accept responsibility for articles lost or damaged during laundering.

Spiritual Support

Spiritual support is an important part of the care and services we offer to patients and families at St Luke’s Hospice.

Spirituality is a part of every person’s life whether they consider themselves to be religious or not. Our Spiritual Support Team are a group of volunteers from the local faith communities who visit the Hospice on most days offering emotional and spiritual support to patients, their families and visitors. The Team are available to everyone needing support, regardless of any particular faith, and those who have none, or are unsure of what they believe

If you have a faith to which you already belong, and wish to have support from your own faith community during your time in our care, we can help you by   contacting your faith leader for you or you are welcome to invite them yourself to visit.

We hold short services of Christian worship on a Sunday and offer times of reflection regularly.

There is a Spiritual Support Team Member who is on-call 24 hours a day.

 Our Spiritual Support Team can help arrange for your faith tradition to be supported, such as :-

  • Special Services for anniversaries
  • Renewing of wedding vows/marriage blessings
  • Baptisms
  • Holy Communion

Contact details

01268 524973 – Nurse Manager In-patient Unit

Download Leaflet
Social Work Service
Dove Community Counselling Service
Lukes Counselling Service for Children and Young People
Information Resource Service
Complementary Therapy
Hospice @ Home
Day Hospice

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